They were very good along the way as our dog went downhill, but the mobile unit that came to our house was not good putting him down. They could not get the meds in the vein to calm him so eventually just shot him in the heart. It was a very sad time of course, but we paid for both meds I'm sure and there was no offer for partial refund. Not that I would have necessarily taken it but it would have been acknowledgment that they understood it did not go as planned and it was harder on our boy.
I was very impressed with the entire staff at Pawz To Care! I walked into their vet clinic this morning with my male miniature schnauzer . He had been vomiting a lot after getting an insect bite. Dr. Lauryn was very professional, polite, & listened as I explained what I suspected happened to him.
Thank you Pawz To Care staff for helping my Winston! I will be seeing you again for my shihpoo too. I also will be recommending your clinic services to my friends.
We are so sad that our shepherd has passed but thank you for your compassion and kindness throughout the process.
My previous vet could not take him in today, & did not even give me any alternative recommendations of where to take him.
DO NOT GO TO PAWZ TO CARE!!! Lauryn Spohn and Susan Rouhle accussed me of lying to them when I asked for a partial refund for them not doing a physical exam on my cat Zorro. They did not do HEENT eyes, ears, nose and throat nor did they take his temp or his weight. Then Lauryn Spohn had the nerve to fat shame me for my cat being slightly overweight. 1. she did not take his weight 2. weight is close to normal. She told me she could not at first feel the lump I was complaining about because he was sooo fat. I felt it just fine. She preached that he should be on a diet, how to do this etc. while my cat sat terrified of them. I finally had to tell them to let him go and hide as she did not care. Finally, I just felt another lump on his chest that she did not catch because obviously never did the exam and charged full price. I did not think of it until the end of that day. I called the next day and Susan insisted they did the exam. I told her if they would not help me I would complain on the internet. They never resolved the issue with me.
I would highly reccomend pawz to care. We had to euthanize our 10 year old German Shepherd "Bullet". From the very first phone call the staff was empathetic and professional. We felt that they actually cared about our position rather than rattling off a price list like other vets did.
I called in the morning as my girl was not looking good. Jody the receptionist was so kind and asked me when. I said ASAP. She got me scheduled for that afternoon. The doctor was right on time. She let my dog lie on the couch where she usually say. She was so patient and let us watch all the prep. I was the one to say when. She let me carry her to the day for her last ride wrapped in her favorite blanket. I can not say enough about how wonderful everyone was. Did not have to wait another day to send my sweetie to her peace. Would highly recommend these angels to help you through a difficult time.
The doctor arrived promptly on a holiday and stayed with us for over an hour making sure Bullet was calm and sedated before proceeding.
Pawz To Care is a US Veterinary Care based in Bernalillo, New Mexico. Pawz To Care is located at 240 S Camino Del Pueblo, Bernalillo, NM 87004, USA.
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